Effective
Date: 01/05/2025
Company: TRKGO SOLUTIONS (OPC)
PRIVATE LIMITED
Website: www.trkgo.in
TRKGO ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, mobile app, or any of our services.
We collect personal data such as:
<!--[if !supportLists]-->·
<!--[endif]-->Full Name
<!--[if !supportLists]-->·
<!--[endif]-->Email Address
<!--[if !supportLists]-->·
<!--[endif]-->Phone Number
<!--[if !supportLists]-->·
<!--[endif]-->Payment Information (e.g., UPI, bank or card
details)
<!--[if !supportLists]-->·
<!--[endif]-->Location (for delivery and service areas)
<!--[if !supportLists]-->·
<!--[endif]-->Device and browser details (IP address, OS,
etc.)
<!--[if !supportLists]-->·
<!--[endif]-->Usage data (pages visited, time spent)
<!--[if !supportLists]-->·
<!--[endif]-->Cookies (for tracking website performance and
preferences)
<!--[if !supportLists]-->·
<!--[endif]-->Order history
<!--[if !supportLists]-->·
<!--[endif]-->Service usage patterns
<!--[if !supportLists]-->· <!--[endif]-->Payment records
We use your information for:
<!--[if !supportLists]-->·
<!--[endif]-->Providing and improving our food delivery
services
<!--[if !supportLists]-->·
<!--[endif]-->Managing your account and processing
transactions
<!--[if !supportLists]-->·
<!--[endif]-->Sending notifications, updates, and support
communication
<!--[if !supportLists]-->·
<!--[endif]-->Ensuring website functionality and security
<!--[if !supportLists]-->· <!--[endif]-->Complying with legal requirements
We use cookies to:
<!--[if !supportLists]-->·
<!--[endif]-->Analyze website traffic and behavior
<!--[if !supportLists]-->·
<!--[endif]-->Remember login information and preferences
<!--[if !supportLists]-->·
<!--[endif]-->Customize content for a better user experience
You can disable cookies through your browser settings, but some features may not work properly.
We do not
sell or rent your personal data. We may share your data with:
<!--[if !supportLists]-->·
<!--[endif]-->Trusted service providers (e.g., for payment
processing or delivery)
<!--[if !supportLists]-->·
<!--[endif]-->Legal authorities (if required by law)
<!--[if !supportLists]-->· <!--[endif]-->Buyers or successors (in case of business transfer or acquisition)
We implement appropriate security measures (encryption, access controls) to protect your personal data. However, no system is completely secure, and we cannot guarantee 100% protection.
You have the right to:
<!--[if !supportLists]-->·
<!--[endif]-->Access the data we hold about you
<!--[if !supportLists]-->·
<!--[endif]-->Request corrections to inaccurate data
<!--[if !supportLists]-->·
<!--[endif]-->Request deletion of your data (unless legally
retained)
<!--[if !supportLists]-->· <!--[endif]-->Opt-out of marketing messages via email/app settings
We retain your data as long as needed for:
<!--[if !supportLists]-->·
<!--[endif]-->Service delivery
<!--[if !supportLists]-->·
<!--[endif]-->Legal compliance
<!--[if !supportLists]-->·
<!--[endif]-->Accounting and business needs
After account deactivation, we may still retain order records or payment data as required.
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.
We may update this Privacy Policy from time to time. All changes will be posted here with an updated effective date. We recommend reviewing this page regularly.
By
Customer:
<!--[if !supportLists]-->·
<!--[endif]-->Once the restaurant has confirmed the order or
started preparing it, cancellation is not allowed.
<!--[if !supportLists]-->·
<!--[endif]-->If the cancellation is approved and the
restaurant has not started food preparation, a full refund will be processed to
your original payment method.
<!--[if !supportLists]-->·
<!--[endif]--> In cases
where partial preparation has begun, a partial
refund may be issued after deduction of applicable charges.
<!--[if !supportLists]-->·
<!--[endif]-->Returns
are not accepted.
By
TRKGO/Restaurant:
We may cancel orders due to:
<!--[if !supportLists]-->·
<!--[endif]-->Item unavailability
<!--[if !supportLists]-->·
<!--[endif]-->Location not serviceable
<!--[if !supportLists]-->·
<!--[endif]-->Technical or operational issues
In such cases, you’ll receive a full refund.
<!--[if !supportLists]-->·
<!--[endif]-->Refunds are processed within 5–7 business days to the original
payment method.
<!--[if !supportLists]-->·
<!--[endif]-->No refunds
are given if food preparation has started.
<!--[if !supportLists]-->·
<!--[endif]-->Partial
refunds may be issued for:
<!--[if !supportLists]-->o <!--[endif]-->Missing
or wrong items
<!--[if !supportLists]-->o <!--[endif]-->Spoiled
or poor-quality food (based on verification)
To raise a refund request, contact us via app or call 7014155848 within 2 hours of delivery.
<!--[if !supportLists]-->· <!--[endif]-->Delivery charges, taxes, and platform fees are non-refundable, unless a full order is cancelled by TRKGO.
We aim to deliver food within 30–45 minutes, depending on:
<!--[if !supportLists]-->·
<!--[endif]-->Restaurant preparation time
<!--[if !supportLists]-->·
<!--[endif]-->Distance, weather, or traffic conditions
Track your order live through the TRKGO app.
If we can’t reach your location or contact you, the order may be cancelled as
per delivery terms.
Our delivery partners follow hygiene and safety standards strictly.
For any privacy or order-related queries,
contact us:
<!--[if !supportLists]-->·
<!--[endif]-->Email:
trkgo.in@gmail.com
<!--[if !supportLists]-->·
<!--[endif]-->Phone:
7014155848
<!--[if !supportLists]-->·
<!--[endif]-->Address:
C/O CHIRANJI LAL, JOHRI NAGAR,
ROOP BAS, ALWAR-301001, RAJASTHAN